FAQs
Masurry Clothing Brand – Frequently Asked Questions (FAQs)
Welcome to Masurry Clothing Brand’s FAQ section!
Here you’ll find answers to the most common questions about our products, orders, and policies. If you still need help, feel free to reach out — we’re always happy to assist you.
🛍️ 1. How can I place an order?
You can place an order directly through our website or official social media pages.
- Select your desired product, size, and color.
- Click “Add to Cart” and proceed to checkout.
- Provide your shipping details and choose your payment method (Cash on Delivery or online payment).
- Confirm your order — and you’re done!
You’ll receive an order confirmation message or email shortly after placing your order.
💳 2. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD) – available across Pakistan
- Bank Transfer or Easypaisa/JazzCash – for prepaid orders
(Instructions for prepaid payments are provided at checkout.)
🚚 3. How long does delivery take?
We aim to deliver orders within:
- 2–4 working days in major cities (Lahore, Karachi, Islamabad, etc.)
- 4–7 working days for other cities or remote areas
Delivery times may vary slightly during sales or public holidays.
📦 4. How much are the shipping charges?
Shipping charges vary depending on your location and order value.
- Free shipping is often offered on orders above a certain amount (check ongoing promotions).
- Standard shipping fees are shown at checkout before you confirm your order.
🔄 5. Can I return or exchange an item?
Yes! We accept returns or exchanges if:
- The product you received is defective, damaged, or incorrect, and
- You notify us within 7 days of receiving your order.
Items must be unused, unwashed, and in their original packaging with tags attached.
Please review our full [Return & Refund Policy] for details.
📏 6. How do I know which size to order?
Each product page includes a size chart to help you find your perfect fit.
If you’re unsure, contact our customer support team — we’ll be happy to guide you before you place your order.
🧵 7. Do you offer custom or made-to-order items?
Currently, we do not offer custom-made clothing.
However, we are continuously expanding our collection — stay tuned for updates!
🕒 8. Can I cancel my order?
Orders can be cancelled within 12 hours of placement by contacting our support team.
Once your order has been processed or shipped, cancellation will no longer be possible.
📱 9. How can I track my order?
Once your parcel is dispatched, you’ll receive a tracking number via SMS, email, or WhatsApp.
Use this number to track your order on the courier company’s official website.
💬 10. How can I contact customer support?
You can reach us through any of the following channels:
Business Name: Masurry
Business Number: +92 300-00 89 000
Business Email: masurry.info@gmail.com
Business Address: Pakistan
Our team is available Monday to Saturday, 10:00 AM – 7:00 PM.